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Frequently Asked Questions

  • Do you require a minimum guest count?
    No-we don’t require a minimum guest count for your event. Check out our Drop off/Pick up services for smaller groups looking for great food but do not need our full catering service.
  • When do we need to let you know about our final guest count and menu choices?
    Once you’ve secured your event date with a deposit, you’ll have the freedom to adjust your menu and services as desired until two weeks prior to your event date.
  • What is your cancellation policy?
    50% of your initial deposit is refundable if you cancel outside of the four month window leading up to your event date.
  • How far will you travel?
    We frequent Olds and surrounding areas, such as Carstairs, Water Valley, Red Deer and Sundre and have traveled as far as Ponoka and Calgary! (Distance charges may apply for more than 20km from Olds).
  • Where can you cater?
    We can cater at any location that allows caterers. This includes public or private locations, parks, beaches, recreation centers, churches, venue spaces, etc.
  • Do you have any children’s options?
    We offer ½ off of the adult menu for all children ages 4-11. Ages 12 and up are counted as adults and 3 and under are free. Detailed breakdown is only needed at time of final count, two weeks before your event.
  • Can I substitute items or change the menus?
    Yes! All of our menus are suggested popular combinations, but only a place to start. We are very flexible and can vary menus to suit your needs. Any combinations are possible - just ask!
  • Are there vegetarian, vegan, gluten free and allergen free options?
    We have many options for vegetarians, vegans or those with food sensitivities. Please let us know how many guests require an alternative option, and we will work with you on a menu custom to their dietary needs. Our facilities are not nut or gluten free, however we are dietary needs aware. If you suffer from a severe allergy, please contact us directly to discuss your options.
  • Is gratuity included?
    No, we don't automatically charge a gratuity. We suggest an optional 10-20% gratuity for the servers, based on the size and type of event. Gratuity is always appreciated but never expected.
  • Can I just pick up the food?
    Most menus are also available for Pick up or Delivery, packaged for easy client self-service – minimums apply.
  • Do you require a deposit?
    Yes, a $1,000 minimum deposit is generally requested in order to secure your event date. We’re happy to create payment arrangements, so please ask if you’d like to discuss available options.
  • How far ahead do I need to book the event?
    As soon as you know - let us know! Planning ahead is great, but we will always accommodate your last minute needs to the best of our ability!
  • How can I book my event?
    Start by filling out our Inquire For Your Event Form (button on the top!) and we'll be in touch! After that, we can discuss details over the phone, in person, or via email - whichever is easiest for you! In person meetings can be scheduled by phone or email.
  • Do you offer tastings?
    We do offer private tastings. The cost of a private tasting is $200 and Sam will prepare and serve you your desired options for a maximum of 6 guests.
  • What is the cost per meal?
    Our meals and prices change season-to-season, as well as when we're offering Heat & Eat menus. The best way to get the most accurate pricing/availability is to subscribe to our newsletters, and follow us on Instagram/Facebook to see when we're taking Heat & Eat orders. Head over to our Heat & Eat page for more details.
  • How do I order?
    We offer pre-orders that are available on our online store, available under the Heat & Eat section in the menu.
  • What if I have dietary restrictions and/or allergies?
    Our facilities are not nut or gluten free, however we are dietary needs aware. If you suffer from a severe allergy, please contact us directly to discuss your options. Leave a note in the comments of any dietary restrictions or allergies and we will do our best to accommodate those. If we are unable, we will reach out to you to discuss your order further.
  • What are the pickup options?
    Pickup options change depending on where we're selling Heat & Eat orders from. Examples from the past have been the Olds Farmer's Market, or from our shop in Uptowne Olds. When you place your order, it will say clearly when and where you can pick up your purchase.
  • What are the delivery options?
    We deliver within the Olds town limits between 4 and 6 PM on Fridays. For pick up or delivery requests between Olds and Red Deer, please provide us your location in the notes section of the order page and we will be in touch!
  • How can I pay?
    Our online store accepts PayPal and Visa and MasterCard. If you prefer to pay by Interac eTransfer or cash, please select the manual payment option.
  • Where do you prepare and cook the food?
    Everything is prepared at our personal shop, which serves as a commercial kitchen space. This is a commercially registered kitchen and AHS approved. We have an AHS food handling permit. Our shop is located at 5303 50 Ave Bay 3B, Olds, AB.
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